General and warranty
Our warranty terms apply individually for each country. Learn more on our warranty terms for the EU and Switzerland. For further information on other countries please contact us: firstname.lastname@example.org
We, FOND OF GmbH, grant a two-year manufacturer’s warranty on the workmanship and material of all satch school bags and satch trolleys, further referred to as satch product, from the date of purchase. The warranty applies within the European Union and Switzerland and within the personal scope if you, as a consumer, have purchased a satch product within the meaning of Section 13 of the German Civil Code.
Your statutory rights as a consumer in the event of defects (subsequent performance, withdrawal or reduction as well as, if applicable, damages in accordance with Sections 437 et seq. German Civil Code) are not limited by this warranty, but can be asserted against the respective dealer (seller) independently and free of charge.
If you identify material or processing defects within the two-year warranty period and return the satch product to the respective dealer or directly to us before the warranty expires, we will rectify the defect in question or replace the satch product with a defect-free product. We make the decision on how to remedy the defects. We will cover the costs incurred for rectifying defects as well as any shipping costs incurred. We will not assume any other costs that may also arise in connection with the warranty claim, such as costs for shipping packaging.
The warranty does not cover normal wear and tear and damage caused by improper handling, accidents or extreme temperatures.
All accessories of the satch product to which only the statutory warranty rights apply are excluded from the warranty, in particular: Leisure backpacks, clothes, duffle bags, gym bags, pencil cases and sliders incl. filling, rain capes, folder boxes, drinking bottles, hip bags, clutches, swaps and reflective stickers.
Please note that the satch product may deform due to external influences such as a washing cycle in the dishwasher or washing machine or strong force from above, such as sitting on it, causing it to lose its stability. In addition, the deformed body can lead to the inability to open/close your satch product properly.
In the event of a warranty claim, the warranty period will not be extended by another two years. The warranty is always valid from the date of purchase and is limited to the two-year term calculated from the date of purchase.
Making a warranty claim
In the event of a warranty claim, please contact us as the guarantor:
FOND OF GmbH
+49 (0) 221 9567 3229
To make a warranty claim, you must first provide details of your satch product by e-mail or telephone. These details include the proof of purchase (invoice or receipt), a description of the damage, photos of the damage and the personal address of the applicant. Approximately 1–2 working days after submitting the form, you will receive a reply from us by e-mail in which the warranty case is qualified and the further procedure is explained.
Procedure in the event of a warranty claim
If all the necessary information is provided and the warranty claim is valid, you will receive a return label from us to return the satch product to us in the original box or suitable packaging. The product will be inspected and repaired approx. 1–2 working days after receipt of the return. If the defect in the product is irreparable, you will be contacted again by e-mail and informed of your right to a replacement product. If the inspection shows that there is no valid warranty claim, we will return your satch product to you free of charge.