Warranty conditions

Our warranty terms apply individually for each country. Learn more on our warranty terms for the EU and Switzerland. For further information on other countries please contact us: service@satch.de

FOND OF GmbH provides a two-year warranty on material and workmanship for all backpacks from the date of purchase. The warranty is valid within the territory of the European Union and Switzerland.

The legal warranty rights of the buyer (replacement, withdrawal or reduction as well as damages if applicable under Section 437 et seq of the German Civil Code (Bürgerliches Gesetzbuch or BGB)) are not limited under this warranty but may be exercised independently of this warranty against the retailer (seller).

If the buyer finds material or manufacturing defects within the two-year warranty period and returns the product to the retailer or directly to FOND OF GmbH prior to expiration of the warranty, FOND OF GmbH will correct the defect or replace the product with a defect-free product. FOND OF GmbH has the right to decide on the nature of the corrective action. FOND OF GmbH will cover all costs incurred in correcting the defect as such but no other costs that may arise in connection with the warranty claim, such as transport or shipping costs for example.

The warranty does not cover normal wear and tear or damage caused by improper handling, accidents or extreme temperatures. Also excluded under the warranty are the accessories listed below, which are subject only to legal warranty rights: sports backpacks, sports bags, gym bags, hard pencil cases, soft pencil cases, rain capes, Styler boxes, TripleFlex folder boxes, folder boxes, laptop cases, drinking bottles, neck pouches, pencil cases incl. contents, safety sets, Kletties, wallets, goodie bags.

In the event of a warranty claim, the warranty period is not extended for a further two years. The warranty is always valid for a limited period of two years calculated from the date of purchase.

When filing a warranty claim, the buyer must submit a purchase receipt from the retailer (invoice or cash register receipt) indicating the date of purchase. Technical modifications to the product may be made without notice.