Complaints & Spare Parts
Free Spare parts
- Possible without proof of purchase and outside the guarantee or warranty period
- Send a photo of the broken part and your shipping address to info@satch.com .
- If in stock, we'll send you the needed spare part by post free of charge.
- Spare parts are sent via letter post with Deutsche Post, so there's no tracking number.
- After dispatch, delivery takes approximately 5–6 working days.
Complaints
- Within the guarantee or warranty period
- Please email us to info@satch.com .
- Include a photo of the defect and your invoice.
- We'll process your request and get back to you as soon as possible.